Autoenrolment has led to millions of people going into DC pension schemes. But a little birdie called the Financial Conduct Authority, found out in their 2017 Financial Lives Survey, that despite people getting a statement every year, only 52% read theirs and only 23% say they understood it ‘very well’.
To address this, Quietroom were tasked to write and design a new Standard Annual Statement – a statement that would provide people with information they needed presented in a way they could understand.
Why is all this relevant to Paraplanners?
Having spent 18 months collaborating with the DWP, Eversheds, and in consultation with lots of different parties and over that time, Quietroom learnt lots of lessons. Many that are relevant to Paraplanners and our ongoing task to turn the complex into something meaningful to clients in reports.
Learning objectives
In this session we covered…
- Communicating complex concepts in the simplest possible way.
- Making decision on what to leave in and take out of client communications and documentation.
- How to negotiate with other stakeholders (compliance, legal).
